Description Robert Half is seeking a Help Desk Tier I/II Engineer for a contract role with our local client. The Help Desk Engineer is responsible for server, application and virtual CIO support related to onboarding and ongoing technical maintenance and trouble-shooting support to Proven IT customers. This role will be primarily remote with going on-site to customers as needed. There is potential for a full time opportunity!
This is an expert level of customer support for Managed IT Services. The Help Desk Tier 3 Engineer has an expert understanding of the hardware, software and systems that the customer has on site. Responsibilities will range from support, install, and troubleshooting of backup software, cloud technology, server infrastructure, domain hosting, visualization software, migrations, wireless access points, and Microsoft licensing.
Tier III aids support to the Proven IT Tier II team of Specialists
Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs or physically onsite to the customer’s organization.
Support back up technology such as Datto, Veeam, Symantic, Barracude, Carbonite, or Unitrends
Move clients onto a cloud based system such as AWS or Azure
Provide server infrastructure: build networks, set up of DNS, DHCP, domain hosting, and visualization software (Hyper V and VM Ware)
Obtain Microsoft server licensing
Implement office 365 migrations
Set up wireless access points
Tier III uses and adds to a knowledge center for customer calls
Bachelor’s degree in Computer Science or combination of related experience and certifications.
7 plus years of experience working in the IT Tier II or Tier III field preferred
Strong knowledge of customer service
Ability to travel to client sites
Knowledge of back up technology and cloud technology
Strong understanding of server infrastructure
Hyper V and VM Ware knowledge
Experience implementing migrations
Microsoft licensing experience a plus
Experience with Fortinet firewalls (SMB) Requirements MS Windows Server 2008, MS Windows Server 2012, Fortinet Firewalls
Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.