Help Desk – Level 1

Posted 3 weeks ago by Robert Half
Mequon, WI
Application ends: March 1, 2023
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Job Description


We are partnering with a Milwaukee-area Managed Services Provider on a new Direct Hire Level 1 Help Desk opportunity. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization.

Major responsibilities:

– Independently investigate and implement solutions to technical issues

– Provide IT support for operating systems, productivity software, and a variety of other applications used internally

– Identify recurring technical issues and propose solutions to address the root of the problems

– Respond and follow up on technical help tickets submitted via phone, email, and walk-ups


– 1+ years of prior experience

– Windows Desktop Operating System experience desired

– Foundational knowledge in Citrix

– Proficiency in Remote Desktop Support

– Expertise in Active Directory

– Working knowledge of user administration and bug fixing in a client server environment

– Good understanding of IT support ticketing systems

– Comprehension of basic networking concepts

– Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

– Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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