Help Desk Support III (Contractor)

Description Robert Half is looking for Help Desk Analysts like you to join our team! If you have a can-do attitude and are looking to be part of a highly motivated team, you’d be great for this position! This role is onsite based in Englewood, CO.

What you get to do every single day Responsible for providing the first-line of telephone technical support of hardware and software systems. Answers basic questions about installation operation configuration customization and usage Applies basic troubleshooting to identify problems investigate causes and recommend solutions to correct common failures and provide follow-up. Escalates complex problems. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Enters information into call tracking database. Works in a team setting sharing information and assisting others with calls. Requirements Experience in a telephone technical support position giving support to end-users Considerable familiarity with Microsoft Office Suite and the Windows environment in general Excellent oral and written communication skills and phone manner Aptitude for quick learning of technical and procedural topics a self motivating and self-learning work approach Ability to work on multiple dissimilar activities simultaneously an analytical mind and excellent team player Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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