HYBRID Service Desk Specialist I

Posted 3 days ago by Robert Half
Portland, OR
Application ends: December 29, 2022
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Job Description

Description

We at Robert Half need a Help Desk Analyst, who will be supporting local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Portland, Oregon area and is a long-term contract / temporary to hire opportunity.

+ Respond to incoming service calls or incidents and support requests via email or through a ticketing system submitted by internal and external users of IS systems and resolve Tier I issues.

+ Escalate Tier II and above computer utilization issues for the global user base.

+ Identify and report trends observed by the service desk for potential issues/risks to Turner’s IS environment.

+ Report and analyze service desk metrics.

+ Participate in the rollout of new systems to establish support procedures as it relates to the service desk

+ Compose and publish knowledge-based articles related to common issues observed by the service desk for user base and IS staff.

+ Contribute to continuous improvement efforts that foster customer service excellence for all of Turner’s technology users.

Requirements

+ Bachelor’s Degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience

+ Experience with troubleshooting and ticketing systems preferred

+ Customer service experience

+ Desktop support experience preferred

+ Knowledge of Active Directory

+ Experience with Windows 7, Windows 8.1 and Windows 10

+ Knowledge of Microsoft OS, Office 365, MS Exchange, and Microsoft Office applications

+ Knowledge of light mobile device support – Android and iPhone

+ Understanding of malware/spyware/anti-virus software

+ Knowledge of Lean principles and ITIL methodology preferred

Critical Soft Skills

+ Personable

+ Adaptable

+ Trainable

+ Team-oriented – works well with other

+ Good communication this is a highly collaborative, team-centric role!

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .