IT Manager

Posted 3 days ago by Robert Half
New York, NY
Application ends: December 29, 2022
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Job Description

Description I am recruiting urgently for a detailed-oriented IT Service Desk Manager for my client, located in NYC Downtown. This is a Full-time on-site role. Salary range is 65K to 80K. The role comes with excellent benefits. Text Bob Cadet at 516-410-0657 to obtain an e-mail address where you can immediately send your updated WORD resume after thoroughly reviewing the specs. Please make sure you have the skills, and your resume reflects that. You need to have at least 5 years paid corporate experience as a Service Desk IT Manager. You must be legally authorized to work in the USA

Position Summary –The IAM/Support Analyst will primarily assist with identity management tasks such as on/off boarding and permission to systems with some focus on front‐line support to end users on various technical issues and problems relating to hardware, software, and peripherals. The role requires a strong understanding of IAM best practices and problem-solving skills as we grow to develop IT within the company.

Job Responsibilities:

• Administer user accounts and access privileges for the organization

• Enforcing company policies and procedures related to identity and access management

• Involved in troubleshooting and resolving IAM issues

• Participate in IAM projects and initiatives

• Work with internal business lines, and IT teams to understand access requirements

• Maintain documentation for the IAM program

• Participate in IAM audits and review access control reports quarterly

• Identity and access management process monitoring

• Provide exceptional user support (phone, remote, in person, email) as necessary

• Resolve help desk tickets including software and end user hardware issues

• Responsible for ticket triage, assignment and follow up

• Good organizational skills and attention to detail

• Ability to work individually and as part of a team

Required Experience:

• Active Directory/Azure/Teams user-device administration

• Application role-based administration

• Microsoft Windows 10 desktop troubleshooting

• Microsoft Office 365 and higher

• Remote Desktop support

• World class customer service and troubleshooting skills

• Ability to communicate technical information, both in writing and verbal, to end users

• IT ticketing system – Creating/modifying/assigning tickets

• At least 3+ years of experience in identity and access management

• At least 5+ years supporting a windows environment

Preferred Experience:

• At least 5+ years of experience in identity and access management

• At least 7+ years supporting a windows environment Requirements Active Directory, Azure Active Directory, Microsoft Teams, Microsoft Word, Microsoft Outlook, Microsoft Office Suites, Microsoft Azure, MS Office 365, Remote Assistance, Remote Access, Remote Desktop Support, MS Windows 10, Documentation

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