IT Support Analyst

Posted 1 week ago by Robert Half
Carlsbad, CA
Application ends: December 29, 2022
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Job Description

Description

You might be the Help Desk Analyst Robert Half is looking for! We’re seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job might be for you. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We need the person in this position to understand Incident, Problem, Change Management and other processes. You should also know how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed. Candidates for this position should keep in mind that we are looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a permanent opportunity. Located in Carlsbad, California, this Help Desk Analyst II role will be a permanent opening.

What you get to do every day

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– This job’s primary priority is to facilitate user account management by handling onboarding, change and departure processes

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– Provide guidance to Tier 1 support and team members

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

Requirements – Microsoft Office 365 experience

– This job will often be easier if you have ITIL certification

– A combination of superior customer service skills and technical aptitude is required for success at this position

– Able to work independently with a minimal amount of oversight

– A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

– One or more programming or scripting language skills required

– Strong problem solving and analytical skills

– 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment

– Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems is required for success at this position

– Excellent verbal, written, and social skills

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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