IT Support Analyst

Posted 1 week ago by Robert Half
Piscataway, NJ
Application ends: December 29, 2022
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Job Description

Description Job description is below:

Maintain a superior level knowledge of server / client operating systems and various applications software that WSA considers essential for business.

Accustomed to working in a small team with variable workloads and responsibilities.

Comfortable collaborating with IT personnel based in different countries.

Ensure IT helpdesk and tickets issued are handled in an efficient manner.

Provide IT training to new users and possess an ability to patiently continue teaching and reinforce concepts.

Ability to prioritize and pivot as bustiness needs and stakeholders needs change.

Must be responsive on an as needed basis, especially if are experiencing critical issues that may impact business.

Proactive in providing IT Management informed on all IT related information that may impact business.

Assist in the maintenance all of hardware which includes but is not limited to laptops, desktops, servers, printers, mobile devices, routers, switches, etc.

Notify vendors when equipment needs to be repaired and/or obtain vendor

Return Authorizations while keeping records.

Take lead on IT projects as delegated by IT management.

Performs regular preventive maintenance for computer, data communication, and/or peripheral.

Willingness to follow, improve and help create departmental policies such as the organization of IT spaces and documentation guidelines Requirements Service Desk Tickets, Active Directory, Microsoft Windows 10, Break Fix, Desktop Imaging, Mobile Device Support

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