IT support -Manufacturing Industry

Posted 1 week ago by Robert Half
White Bear Lake, MN
Application ends: December 29, 2022
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Job Description

Description

Technical Analyst sought to provide support for the manufacturing floor. In this role, you will support ongoing hardware, software, and infrastructure requirements by processing requests for new hardware, equipment relocation, and service repair. Technical support will be provided both in person and over the phone.

In this role, you will work on a number of initiatives such as:

• Ensure quality and consistent manufacturing systems communications and PC support.

• Facilitate hardware and software installation.

• Management of desktop software as a service (SaaS) systems and general desktop software.

• Manage software license and audits.

RESPONSIBILITIES:

• Develop standards, configure, install, and maintain manufacturing machine related PCs and imbedded systems.

• Develop standards, configure, install, and maintain manufacturing machine related PCs and imbedded systems back-ups.

• Provide second-level support for Help Desk problem resolution and directly support the Helpdesk position.

• Talking directly to the customer to determine the nature of the technical issue.

• Connecting to the customer’s computer system via remote access.

• Provide support for all shop floor related network and serial communication.

• Maintain an adequate spare parts inventory, create purchase orders for computer supplies.

• Provide backup support to other areas of the I.T. infrastructure team.

• Exhibit desirable and appropriate professional behavior including sense of urgency, independent judgment, teamwork, and ability to get along with others.

• Use continuous improvement and lean tools to make useful changes to processes within the I.T. area.

• Participate in and support company Kaizen events and other Lean efforts.

• Other duties as assigned by supervisor

Requirements

– 2 + years I.T. experience preferred; 1+ years support a manufacturing I.T. environment.

– Unix, Windows, & Cisco experience

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