Lead, Talent Services – Employee Lifecycle Events Programs Specialist
Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position.
Key Role Description:
This position provides support and a level of day-to-day oversight of certain CTS ELE Programs and new hire I-9 activities. Scope of activities for this role may include any of the following process areas: I9 work authorizations and E-Verify, certification and CPA program policies, sabbatical and flexible work option programs, tuition programs, employment verification letters and more. The scope of the role includes compliance, support and execution of processes, data accuracy, case maintenance and escalations, team leadership and general ad-hoc program needs. Primary interaction with the Programs managers and US and USI team members, other key stakeholders within and outside of Talent, internal customers, and various external parties (e.g., vendors).
+ Full understanding of, and ability to interpret, lead and ensure execution of, any of the activities mentioned above, as assigned.
+ Ensure compliance with internal and external requirements in all areas of ELE Programs.
+ Make recommendations on new and more efficient processes and be responsible for the ongoing updates to process documents and supporting tools.
+ Lead various meetings with US and USI team members to connect and communicate on the team’s processes.
+ Provide technical leadership and training to team members and others on related activities, as needed.
+ Monitor the Salesforce queues, in cooperation with the USI team, to ensure that all cases are handled appropriately and in a timely manner.
+ Work through ad hoc, process escalations in an expedient manner
+ Support special team project assignments and perform other job-related duties as assigned.
+ Bachelor’s degree and 5+ years of experience
+ Proficient use of Microsoft Office
+ Experience with Talent Analytics/SAP, HR Admin, I-9 Service Center, Microsoft Teams and Salesforce strongly preferred
+ Strong leadership, communication and interpersonal skills
+ Ability to interface with all levels within the firm
+ Initiative and self-direction; works on assignments that are moderately difficult, requiring judgment in resolving issues
+ Excellent client service skills
+ Excellent organizational skills, prioritizing, and multi-tasking abilities
+ Ability to adapt to a changing environment and to approach challenges with creativity and resourcefulness, including engaging in thought provoking dialogue for solutions.
+ Prioritizes and independently executes responsibilities
+ Ability to work with minimal instruction
+ High degree of professionalism and integrity and ability to work in a highly confidential environment
+ Experience in a large or matrix driven corporation with overseas or outsourced operations
+ Ability to manage complex projects with virtual teams
+ Creative problem-solving skills
+ Ability to think strategically and be solution-focused.
+ Ability to lead virtual teams
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,425-&146,670 .
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.