Remote Help Desk Support

Posted 3 weeks ago by Robert Half
Blue Bell, PA
Application ends: March 1, 2023
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Job Description

Description

We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. This Help Desk Analyst role is 100% remote and is a long-term contract / temporary opportunity.

Your responsibilities in this role

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

– Pinpoint recurring technical issues and present solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Provide service on technical help tickets submitted via phone, email, and walk-ups

Requirements – Ability to simplify complex problems and build solutions

– Experience with IT support ticketing systems

– Working knowledge of user administration and bug fixing in a client server environment

– Comprehension of basic networking concepts

– Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

– Ticketing System experience

– Experience with Active Directory

– Expertise in Microsoft Office 365

– Mac Computers experience

– Strong familiarity with Mac OS

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .