SAP Level 1 Analyst

Posted 5 days ago by Robert Half
Rancho Cordova, CA
Application ends: December 29, 2022
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Job Description


Essential duties and responsibilities

+ Replies to business users’ requests for information and support requests, assisting in problem resolution; maintains contact with business users on operational and production issues

+ Identifies and initiates resolution to business user problems and concerns associated with IT corporate applications to users’ satisfaction

+ Engages with the appropriate technology experts for investigation and resolution; works collaboratively with other departments in IT to ensure comprehensive issue resolution; communicates and explains solution to business users.

+ Assists in coordinating the resolution of applications/software systems problems impacting business processes; helps subject matter experts in understanding user concerns, issues, and problems

+ Monitors business applications and systems, documents issues, escalates to software vendor or subject matter experts while maintaining communication with business stakeholders

+ Logs problems and service requests; documents issue resolution and creates knowledge base articles for future references.


Required Qualifications

+ Minimum of 3 years in Computer Science, Supply Chain Management, Logistics or equivalent educational or professional experience

+ Must be customer service minded, patient and posess effective listening skills

+ Ability to work both collaboratively and independently for issue troubleshooting and resolution

+ Ability to deliver high quality results and meet deadlines while prioritizing and managing multiple tasks

+ Ability to understand and translate business processes into technology solutions

+ Proactive approach to problem-solving, with the ability to identify potential issues from multiple perspectives

+ Excellent written and verbal communication skills and the ability to comfortably operate in an environment with multiple stakeholders at many levels

+ Working knowledge of SAP business systems, including but not exclusive to S4 or ECC, BW, and TM

Desired Qualifications

+ Familiarity with business-critical applications and systems: ERP, HCM, middleware, databases, collaboration platforms

+ Prior call-center or service desk experience

+ Prior experience with a ticketing system, such as, SysAid, Jira, HP ALM, Service Now. etc.

+ Degree in Computer Science, Information Technology Management, Supply Chain Management, Logistics or Finance

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