Service Desk Analyst: I (Junior)

Posted 3 weeks ago by Robert Half
Columbus, OH
Application ends: March 1, 2023
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Job Description

Description Contact Robert Half if you want to become a Help Desk Analyst in an innovative and fast-paced work environment. This job is for a creative with a talent for solving both routine and unique problems. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Columbus, Ohio, the Help Desk Analyst opportunity is a long-term contract / contract / temporary role.

Major responsibilities

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

– Independently investigate and implement solutions to technical issues

– Reply and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements – IT support ticketing system experience highly valued

– Comprehension of basic networking concepts

– Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

– Well-founded grasp of Service Desk

– Proven knowledge of Computer System

– Workstation Support experience preferred

– Strong familiarity with Troubleshoot

– Queries experience

– General familiarity with Technical Assistance

– Call Center Customer Service experience preferred

– Solid understanding of customer service

– Demonstrated knowledge of user administration and bug fixing in a client server environment

– Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .