Service Desk Analyst: I (Junior)

Posted 3 weeks ago by Robert Half
Columbus, OH
Application ends: March 1, 2023
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Job Description

Description You might be interested in Robert Half’s new job opening for a Help Desk Analyst, if you want to work in an innovative and fast-paced environment. Creatives with talent for solving both routine and unique problems will be a great fit for this position. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. Located in Columbus, Ohio, the Help Desk Analyst opportunity is a long-term contract / contract / temporary role.

Major responsibilities

– Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

– Provide IT support for operating systems, productivity software, and a variety of other applications used internally

– Diagnose recurring technical issues and implement solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues Requirements – Firm grasp of basic networking concepts

– Background in user administration and bug fixing in a client server environment

– Background in installing and configuring operating systems, networked and local printers, and business applications

– Command of documentation

– Materials Handling experience preferred

– Previous experience working with Computer System

– Solid understanding of HDI

– Proven knowledge of Workstation Support

– General familiarity with Troubleshoot

– Experience with About Time

– Earlier work involving Queries

– Customer service experience desired

– Skills in Service Desk

– Hands-on experience with Network+

– Strong familiarity with procedures

– Comprehension of Technical Assistance

– Experience with Comptia A+

– Wide ranging experience with Communication Skills

– Well-founded grasp of internet

– Solid understanding of Quality Goals

– Quality experience with Financial Notes

– Prior experience with Resolve Complex

– Practical knowledge of Call Center Customer Service

– Good understanding of Microsoft Office Suites

– Prior experience with IT support ticketing systems

– Strong problem-solving skills

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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