Service Desk Technician I

Posted 3 weeks ago by Robert Half
Dallas, TX
Application ends: March 1, 2023
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Job Description

Description

Help Desk Analysts will be interested in this Robert Half opportunity! This employment opportunity is based in the Dallas, Texas area. You should apply today if you have a can-do attitude and are looking to be part of a highly motivated team.

POSITION: HELP DESK T1

LOCATION: DALLAS, TX

RATE: $20-$25 DEPENDING ON EXPERIENCE

DURATION: 1 MONTH WITH POSSIBLE EXTENSIONS

Your responsibilities in this role

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– Provide guidance to Tier 1 support and team members

Requirements

+ Windows 10 experience

+ Active Directory

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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