ServiceNow Functional Analyst

Posted 2 weeks ago by Deloitte
Atlanta, GA
Application ends: March 1, 2023
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Job Description

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues – without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

The Team:

From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.

Work you’ll do:

Deloitte provides Integrated Risk Management (IRM) services, IT Asset Management (ITAM) including Configuration Management Database (CMDB) Services, and Governance, Risk & Compliance (GRC) services based on the client’s immediate and long-term needs. By coupling our business and cyber risk functional experts on platform automation and integration with our risk and compliance domain leaders across Risk & Financial Advisory, Deloitte can provide a full spectrum of services; including:

• Advise – Create process and strategy, implementation plans and business case development, target operating model, data strategy & governance, risk & control framework, training and end user enablement.

• Implement – perform proactive and administrative tasks and functions related to supporting ServiceNow implementation efforts such as: lead requirements gathering sessions, assist with configuration and integrations, create/design/develop and execute testing plans, lead user acceptance testing, implement customized solution workflows, create process efficiencies.

• Operate – managed operations in one or more of IRM, ITAM/CMDB or GRC services ranging from keeping the lights on for the client’s environment (e.g. upgrades, maintenance) , to full-service use case development and dashboards, data analytics, engagement reporting, ticket processing/fulfillment.

As a ServiceNow IRM, ITAM and/or GRC functional analyst, one will be helping organizations develop practical solutions to achieve better visibility over key components of the risk program, the asset landscape, leveraging leading vendor platforms or custom-built solutions. Some examples of what you will do include:

• Working with clients to identify target use cases for automation, as well as defining and documenting business and functional requirements for software development team.

• Designing programs and processes in a manner that supports automation, including documenting process flows, roles and responsibilities, inputs and outputs, and metrics/scoring.

• Light configurations and customizing software applications, including forms, workflows, calculations, integrations, reporting, dashboards, access controls, etc…

• Develop analysis and advise clients on improving operations, processes and analytics.

• Deliver projects and lead clients in strategic planning, program development, process transformation, technology enablement, analytics and decision support.

• Facilitate client workshops and discussions, rapidly evaluate dynamic situations, and manage stakeholder expectations.

• Participate in initiatives to improve the capabilities of the practice developing thought leadership, authoring articles, mentoring team.

Required Qualifications:

• BA/BS Degree in Business or any Technology discipline, Mathematic, Engineering or Information Management Systems

• Minimum 1 year plus experience with the following:

• Must be a ServiceNow “Certified System Administrator”

• Must be a “Certified Implementation Specialist” in one or more applications – IRM, ITAM/CMDB, SAM or GRC

• Experience working in a GRC, ITAM or IRC environment with a track record of executing corporate projects and growth initiatives

• Deep analytical and problem-solving skills, with an ability to thrive in ambiguous situations.

• Hands on experience with ServiceNow platform.

• Excellent team player with outstanding interpersonal skills and craves situational awareness

• Ability to take a broad view of his/her position and take initiative to communicate, interact, and cooperate with others to ensure that all aspects of a task are addressed.

• Possess or ability to obtain & maintain security clearance.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications

• A natural inclination to prioritize and delegate activities, develop our people to be future leaders and SMEs

• Report/present on engagement activities

• Interact and bridge gaps between other key engagement threads

• Be proactive and anticipate roadblocks, assist with issue escalations

• Proficiency with spreadsheets, PowerPoint and calendar management

• Multi-task and drive projects to completion

• Manage last minute client/internal management requests

• Remain responsive to key client stakeholders

• Experience in professional services preferred.

• Excellent interpersonal and relationship building skills. Experience managing and working with internal and external stakeholders who have direct and indirect relationships

• Ability to listen to clients, managers, and peers, take strategic direction, and communicate clearly

• Excellent team player with outstanding interpersonal skills and craves situational awareness

• Ability to take a broad view of his/her position and take initiative to communicate, interact, and cooperate with others to ensure that all aspects of a task are addressed.

• Possess or ability to obtain & maintain security clearance.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Fluent language skills in English, both oral and written

•Preferred Qualifications ITAM

• 1-3 years of experience in IT Asset Management, Software License Management, Software Compliance Management or Software Sales;Oversee engagement activities and governance

• Understand and knowledge of leading ITAM / CMDB tools

• Have a broad knowledge of asset/CI discovery tools, both agent-based and agentless

• Have experience with CMDB integrations from a variety of data sources

• Understand and be able to direct data normalization and reconciliation

• Have hands-on, practical experience with the implementation, operation, and maintenance of one or more major CMDB products – preference is experience with ServiceNow

• Understand and be able to explain application and/or service modeling concepts and modeling execution in the CMDB

• Understand and be able to explain the hardware asset lifecycle, and be familiar with procurement, receiving, deployment, and disposal concepts and methodologies

• Knowledge of on-premise and cloud-based software licensing for software vendors like Microsoft, IBM, Oracle, SAP, Micro Focus, SalesForce.com, VMware, Adobe;

• Experience working with ILMT, BigFix, SCCM, ServiceNow SAM Pro, Flexera, SNOW or Aspera

• Experience working, managing, or licensing software within cloud platforms such as AWS, Azure, Google, IBM, etc.

• Desirable knowledge of and experience with the application of IT management and business methods/techniques such as ITIL, ASL, BiSL, ISPL, ISO20000; FFIEC, COBIT5

•Preferred Qualifications IRM

• 1+ years of work experience consulting with organizations to design and implement risk management and IRM processes

• 1+ years of consulting experience in defining business and functional requirements and working with technology teams to support these requirements through automation using IRM software that includes but is not limited to Archer or ServiceNow.

• 1+ years of deploying solutions across the entire Software Development Lifecycle (SDLC)

• 1+ years of hands on experience designing and configuring IRM platform solutions

• Certifications on IRM software platforms

• Certifications such as: CISSP, CISM, or CISA certification a plus

Preferred Qualifications GRC

• Minimum 1 year plus experience with the following:

o Overseeing and delivering consulting projects with successful outcome

o Experience working in the GRC environment with a track record of managing and executing corporate projects and growth initiatives

o Leading GRC technology platform such as Archer, or ServiceNow.

o Deep analytical and problem-solving skills, with an ability to thrive in ambiguous situations.

o Hands on experience implementing data driven solutions

o Hands on experience with ServiceNow platform.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.