Sr. Desktop Support -Manufacturing Industry

Posted 3 weeks ago by Robert Half
White Bear Lake, MN
Application ends: March 1, 2023
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Job Description


Technical Analyst sought to provide desktop support. In this role, you will support ongoing hardware, software, and infrastructure requirements by processing requests for new hardware, equipment relocation, and service repair. Technical support will be provided both in person and over the phone.

In this role, you will work on a number of initiatives such as:

• Ensure quality and consistent manufacturing systems communications and PC support.

• Facilitate hardware and software installation.

• Management of desktop software as a service (SaaS) systems and general desktop software.

• Manage software license and audits.


• Develop standards, configure, install, and maintain manufacturing machine related PCs and imbedded systems.

• Develop standards, configure, install, and maintain manufacturing machine related PCs and imbedded systems back-ups.

• Provide second-level support for Help Desk problem resolution and directly support the Helpdesk position.

• Talking directly to the customer to determine the nature of the technical issue.

• Connecting to the customer’s computer system via remote access.

• Provide support for all shop floor related network and serial communication.

• Maintain an adequate spare parts inventory, create purchase orders for computer supplies.

Interested candidates should contact SAlly Lander at 612.249.0254.


– 3 + years I.T. experience

-1+ years support a manufacturing I.T. environment.

-Support of Serial Communication Protocols such as CAN, ETHERNET, I2C, SPI, RS232, USB, 1-Wire, and SATA etc.

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