Technical Account Manager

Posted 3 weeks ago by Robert Half
Simi Valley, CA
Application ends: March 1, 2023
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Job Description

Description

Technical Account Manager who loves to work in an innovative and fast-paced environment will be interested in Robert Half’s new job opening. Creatives with talent for solving both routine and unique problems will be a great fit for this position. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Simi Valley, California area and is a permanent opportunity.

Responsibilities

– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

Requirements – Basic networking concepts

– Prior experience with IT support ticketing systems

– Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

– Experience in user administration and bug fixing in a client server environment

– Demonstrated knowledge of sales

– Foundational knowledge in import customer service

– Customer service experience desired

– CRM experience highly desired

– Adeptness in Post-Sales Support

– Practical knowledge of voice communications

– Workflow processes experience highly preferred

– Background working with Microsoft Windows Mobile OS

– General familiarity with systems standards & policies

– Command of incoming payments

– Earlier work involving MS Windows 10

– Deep understanding of export customer service

– 1+ years of prior experience

– Background in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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