Technical Support Specialist

Posted 1 week ago by Robert Half
Clive, IA
Application ends: December 29, 2022
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Job Description

Description You’re the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We’re looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is located in the Clive, Iowa area and is a permanent opportunity.

Major responsibilities

– Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

– Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

– Identify recurring technical issues and propose solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues Requirements – Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

– Basic networking concepts

– Adeptness in Deskside Support

– Ticketing System experience

– Back office support experience preferred

– Technical Support experience preferred

– Experience with Application Support

– Solid understanding of Provide Technical Support

– Strong problem solving and analytical skills

– 1+ years of prior experience

– Demonstrated knowledge of user administration and bug fixing in a client server environment

– Experience with IT support ticketing systems

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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