P
Full-time
Remote friendly

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

KEY RESPONSIBILITIES

  • Monitor and maintain our ticketing queue responding within service level requirements.

  • Can communicate well in calls and emails.

  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Walk them through problems, train them to install software packages, maintain their devices, and respond to β€œHow To” questions.

  • Install and configure computer hardware operating systems and applications, including new end user software & hardware deployments.

  • Troubleshoot enterprise apps (software) & end user devices (hardware) problems, diagnosing and solving problems, while ensuring documentation, notification, escalation, tracking and follow up of such incidents/requests.

  • Support daily operations, to troubleshoot & fix, maintenance, monitoring of enterprise apps (software) & end user devices (hardware) problems, ensuring it is documented and logged. Including managing user access & permissions to enterprise applications & network folders, to the network, & to the other systems used in the organization.

  • Work with vendors for hardware purchasing & support for desktops, laptops, printers, peripherals and other computer related devices, ensure we have enough stock on hand for new deployments & replacements.

  • Provides support for Avaya telephony and equipment running over communication networks such as VOIP.

  • Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

  • Support daily A/V requirements, troubleshoot & fix, maintenance, vendor coordination in requesting for technical support & warranty, provide solutions to enhance A/V quality, documentation & training to the end users.

  • Deliver Onboarding and Offboarding requirements but not limited to laptop & accessories provisioning, documentation of asset movement & retrieval.

Education Background:

  • BS in Information Technology, Computer Science, Computer Engineering or a related disciplines.

Certification/s:

  • ITIL or CompTIA certifications or training is a plus but not required.

Work Experience & Technical Skills Requirements :

  • Must have a background and experience in PC/Laptop installation, maintenance, & troubleshooting (Windows platform).
  • Hands-on experience with Microsoft Operating Systems and Office.
  • Experience with ticketing systems or any related field is a plus but not required.

Other Capabilities:

  • Willing to work in a shifting schedule, including early morning shift, that starts at 6am, and night shift, that starts at 10pm.
  • Have an understanding of customer service and strong sense of customer focus
  • Team player with excellent interpersonal and communication skills
  • Can communicate clearly both written and verbal.
  • Self-starter who is able to work independently and flexible to work outside office hours if required.
  • Ability to multitask and adapt to changes quickly.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Information Technology, Bachelor Degree - Computer Science

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date