Acceleration Center - Managed Services - Technical Account Manager - Senior Associate

Remote friendly

Line of Service



Not Applicable


Platform Engineering & Architecture

Management Level

Senior Associate

Job Description & Summary

A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology.

Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

TAMs will act on behalf of our customers as:

  • Operational partners to overcome challenges: With an understanding of operational challenges that block cloud adoption, TAMs will help drive resolutions within Google and our customers’ business.
  • Proactive advisors on platform decisions: TAMs will advise our customers on best practices and use their deep understanding of our customers’ environments to help them achieve outcomes.
  • Bridge to Google: TAMs will be our customers’ voice within Google - they will have the tools, knowledge, and influence to ensure our customers' needs are understood and addressed.
  • Strategic advocate for our customers’ technical needs: TAMs will seek and act on opportunities to reduce customers’ cost, improve performance, and deliver competitive advantages for their businesses.
  • Escalation partner: With their direct access to Google Support, Engineering and Leadership, TAMs will assist our customers when they need us most.

Preferred Qualifications

  • 8+ years of customer-facing work experience with an MBA or Masters degree in a management, technical, or engineering field.
  • Experience in application/workload migration to public cloud providers like Google Cloud Platform.
  • Experience collaborating across business units internally and at large enterprises.
  • Experience collaborating with channel partners, systems integrators and third party developers to deliver high-impact solutions.
  • Understanding of IT operations, launch and capacity planning, and product release management.
  • Understanding of database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date