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Data Engineer- DCS Testing - Senior Associate 2

PricewaterhouseCoopers Service Delivery Center (Bangalore) Private Limited
Full-time
Remote friendly

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Senior Associate

Job Description & Summary

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

Years of Experience: Candidates with 6+ years of hands on experience

Must Have:

  • Familiarity with the Conversational AI domain, conversational implementation and testing, customer experience metrics, and industry-specific challenges.

  • Expertise in various NLU based testing methodologies, including conversational flow end to end testing, functional testing, regression testing, integration testing, performance testing, and user experience testing on Conversational AI systems

  • Understanding of conversational (chats, emails, and calls) data to test and train Conversational AI systems.

  • NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl.Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI.

  • Familiarity with sentiment analysis, topic modeling, and text classification techniques

  • Experience with test automation tools and frameworks, such as Cyara, Botium, Postman, Selenium, IBM Watson Assistant Toolkits, Cognigy Test Case Builder or similar, to streamline and automate the testing process for chatbots.

  • Strong problem-solving skills with the ability to identify, analyze, and troubleshoot issues encountered during testing

  • Strong understanding of diverse testing methods across different devices to verify the Conversational AI system

  • Proficiency in programming languages such as JavaScript

  • Excellent communication skills

Nice to Have:

  • Proficiency in programming languages such as Python/Pyspark/R/SQL

  • Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building and testing Conversational AI solutions for clients

  • Experience in Chatbot development platforms using IBM Watson/ LUIS/ Rasa/ Lex/ DialogFlow etc.

  • Proficiency in any of the data visualization tools like Tableau, Power BI, Quicksight and others

  • Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date