Remote friendly

Line of Service



Not Applicable



Management Level

Senior Manager

Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.

Scope of Work

The scope of work includes but is not limited to the following:

  • Deep and extensive working knowledge of D365 CE and Power Platform solutions

  • Solutions Architect with the ability to articulate business value propositions

  • Proof of Concepts & Technical Architecture reviews

  • Business Value Assessment (tools like Catalyst is a benefit)

  • Costing solutions

  • Good documentation capability

  • Demonstration to C-level Executives

  • Product & Solution evangelism 

  • Present at Industry Events and Customer Events

  • Training of Sales staff / Internal Staff

  • Understand the business environment and customer requirements

  • Understand the specific business processes

  • Be able to articulate industry solutions

  • Align technologies offered by PwC and assets created internally

  • High touch engagements with customers and assisting in areas where adoption of the technology would benefit the sustained outcomes at a client and build Trust

  • Be able to implement and present POCs on the various options 

  • Pre-build Go to Market demonstrations and presentations

  • Understand the impact on PwC, its staff dynamics and roles to facilitate successful integration of a solution where other technologies have been suggested

  • Build a costing project plan for integration into a proposal.

  • Detailed input into the proposal such as business objectives, deliverables, assumptions, exclusions, risks and issues

  • Hand over the architecture and business understanding to delivery team where required.

  • Understanding of competitive offerings – other software and service providers

  • Build relationships with Microsoft technical specialists, pre-sales and Partner Technology Specialists

  • Participate in Sales engagements and engage in the PwC

  • Build an IP Bank of solutions offered by PwC

Key Attributes 

  • Ability to lead a technical team and work with the team

  • Ability to work independently when required (i.e. self-managed)

  • Actively seeks the best solutions and products to meet the customer’s needs.

  • Problem solving / resolution

  • Driving delivery and task oriented – ensure that the required tasks are delivered in the expected time frame

  • Establish strong relationships with clients

  • Ability to present technical solutions to a client

  • Consultative skills

  • Interface between the customers’ business, the team and the technology

  • Good written and verbal skills

  • Good analytical and conceptual skills

  • Presentable at executive level

  • Accountability – general “above the line” behaviour.

  • Complex problem solving / resolution

  • Work on multiple problems / projects simultaneously

  • Adaptable to working in different environments

  • Ensure discrete handling of all business information, particularly where confidential information is concerned.

  • Ensure that all company policies, procedures and standards are adhered to.

  • Drive innovation – make own contributions and recognise, encourage and apply other people’s contributions

  • Actively contribute to innovation tasks and collaborate with colleagues – share knowledge and information

  • Become a subject matter expert in field

  • Administration: maintain an updated CRM tools, timesheets, calendars and other tools; completion of administration timeously as required

  • Travel locally, nationally and internationally, as required, to conduct the company’s business (mostly locally)

  • Company representation at events as required by PwC


University degree 

MS Certification (D365 CE Modules and Power Platform)

Other relevant Microsoft Certifications

Preferred Skills: 

Technical: D365 CE, Power Platform 

Project Planning / Costing



At least 5 years development/tech consulting experience (preferably in a Microsoft CE environment) with 10 years being preferred

At least 5 years as senior technical lead

Experience with development and implementation of Microsoft CRM and now Dynamics 365 CE

Expert understanding of Microsoft architecture




Intellectual Horsepower

Representing PwC

Problem Solving: 

Technical Passion and Drive 

Action Oriented 

Communication Skills 

Customer Focus 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

February 17, 2024