Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

Position Title: ServiceNow Developer Grade/Level:
Reporting Manager Title: Job Code:
LoS: IFS Sub LoS/SBU: IFS
Location: Bangalore Position Type: Permanent full-time

Job Summary
PwC is driving major change across technology including the building of a centralized model to deliver and manage
technology services across the entire network of member firms.
A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to
develop and support our global technology service delivery, both internally and externally. ServiceNow is the
enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps
Internal Firm Services transform how they manage services to the business, and how the business manages services
to our clients.
If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global
scale, then PwC Technology will empower you to do so.
What a Developer does
Developers are a mainstay of product teams and are expected to have prior experience using modern, agile software
development practices. They will take responsibility for the design and development of applications, writing and
maintaining efficient code. They will work closely with product managers and architects to determine technical effort
required for product features and be able to efficiently estimate and break work down into vertical slices. Developers
have a quality first mindset, ensuring they create efficient unit tests and work alongside testers to create rapid
feedback loops. Although design and coding practices are a focal point of the role, developers will be expected to
have ‘T-shaped’ skills, being able to turn their hands to the practicalities of testing, support and deployment.
A Developer will always look for ways to improve the efficiency of engineering practices, through methods such as
pair programming, continual refactoring and feature toggling Senior Developers will not be afraid to explore new
ways of working for the team to increase quality, stability and cadence of delivery.
A Developer works within product teams to:
 Design and develop high quality products using modern engineering practices
 Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through
automation and modern software engineering practices and tools, such as:
o Effective branching strategies
o Efficient, lean test automation frameworks
o Utilizing automated code scanning tools
o Providing quick effective quality feedback
● Ensure support items are rapidly triaged and managed
● Work with DevOps engineers and test engineers to embed practices in the team which enable consistent,

2 of 3
© 2011 PricewaterhouseCoopers LLP. All rights reserved.
“PricewaterhouseCoopers” refers to PricewaterhouseCoopers LLP or, as the context requires, the PricewaterhouseCoopers global network or other
member firms of the network, each of which is a separate and independent legal entity.
predictable, fully tested deployments
● Directly lead and mentor developers and test engineers on all of the above
● Engage with stakeholders to understand user stories and determine requirements
● Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out
of box functionality as possible.
● Customize and develop ServiceNow applications and support rollout of new applications and modules.
● Configure Application UIs and Workflows
● Demonstrate understanding of application modules including ITSM, HRSD, Self-service Portal, Virtual
Assistance, Integration’s hub and ATF.
● Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and
have a high focus on impact to instance performance
● Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
● Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
● Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
● Ensure that configuration is consistent across development, testing, and production environments.
Education and Experience:
● 3+ years of experience working in a development role for a ServiceNow Platform.
● 2+ years of experience as a ServiceNow administrator.
● Experience in transitioning technology from locally focused to centralized technology service organization.
● Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow
● Understanding of RESTful Web Service and APIs.
● IT and Security management best practice (ITIL, COBIT, ISO standards).
● Experience developing workflows and supporting service technology teams
● Experience in developing solutions in JavaScript and Glide
Education Level: Bachelor or equivalents.
Candidate Specifications:
Desired Certifications:
● ITIL Foundations Certification
● ServiceNow Developer Certification(s)
A Developer needs specific technical skills.
 Strong understanding of ServiceNow - essentially holding the SNow ITSM Implementer Certification

o Best practices
o Core table structures
o Common SN APIs and Script Includes

3 of 3
© 2011 PricewaterhouseCoopers LLP. All rights reserved.
“PricewaterhouseCoopers” refers to PricewaterhouseCoopers LLP or, as the context requires, the PricewaterhouseCoopers global network or other
member firms of the network, each of which is a separate and independent legal entity.

o Scoped applications and SN store applications/plugins, including application upgrades

 Good understanding of Javascript and related technologies

o NodeZ
o How inbound and outbound web services (specifically REST) work within ServiceNow
o Asynchronous APIs

 Experience of

o Dialogflow or similar NLP / Experience of developing chatbots
o Using Git, Azure DevOps and VS Code

CV sifting criteria :
- 3+ year of experience in IT Development

The skills we look for in future employees :
All our people need to demonstrate the skills and behaviours that support us in delivering our business
strategy. This is important to the work we do for our business, and our clients. These skills and behaviours
make up our global leadership framework, ‘The PwC Professional’.
The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical
capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our
people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Mandatory Skills :- Servicenow,Itsm

Preferred Skills:- Hrsd

Years of experience:- 3

Qualifications :- Bachelors

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

HRSG

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date