Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

The Cloud Program required a ServiceNow discovery resource. The ServiceNow Discovery
Resource is responsible for managing the population of the ServiceNow Configuration
Management Database (CMDB) utilizing automated discovery and other data import methods.
This person is primarily responsible for configuring and implementing the automated CMDB
population and reconciliation processes for the cloud program, but will also provide support for
other ITSM process integration impacted by this new CI class.

Primary Duties and Responsibilities:
 Enable tracking of cloud/virtual inventory
 Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for
cloud inventory
 Provides governance to ensure the integrity of the Configuration Management Database
 Designs enhancements/improvements for the maturity of the CMDB and Configuration
 Management process and translates them into business requirements
 Define configuration items and classes, their attributes, data collection, and governance
that are important to support other ITSM modules and business objectives
 Build and support integrations with data sources other than ServiceNow Discovery
 Setup and administration of MID servers if needed
 Add/update/remove Discovery credentials
 Create/update/remove Discovery ranges and schedules
 Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery
logs and data to diagnose issues.
 Define identification and reconciliation rules
 Create/update/remove identification and reconciliation rules
 Produces management information, including KPIs and status reports, with an operational and a management focus

Mandatory skill sets- ServiceNow Discovery, Servicenow Developer
Preferred skill sets- ServiceNow Discovery
Year of experience required- 04
Qualifications- B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Discovery

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date