CMDB Architect

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

This role will be primarily responsible for maturing PwC’s ServiceNow CMDB and enabling tools that drive governance, hygiene goals for long term stability.

You should be prepared to lead in a team environment with other subject matter experts to drive delivery of the demand pipeline for new or improved functionality and tooling, improved governance, and discipline/rigor for the configuration management plan.

Additional Information around Degree Preferred:

Degree Preferred: Bachelor Degree

Fields of Study: Information Technology

Certification Preferred:

ServiceNow: CSA, CAD, CIS – Event Management, IT Service Management, Discovery, CAS - Performance Analytics

ITIL Foundations v3 or higher certification

Knowledge and Skills Preferred

Demonstrates intermediate level abilities and/or a proven record of success as a team leader in the following areas:

• Managing a large scale, world class Service, Asset, and Configuration Management scope for a global, multi-firm instance;

• Demonstrating experience with successfully managing day to day operations and improvement projects for CMDB, Discovery, Integration Reconciliation Engine (IRE), IntegrationHub, Service Graph, IT Asset Management, Data Certification, and ServiceNow platform core functionality (scripting, business rules, UI actions, scheduled jobs, etc);

• Managing data certification module and schedules for a variety of stakeholders;

• Implementing Common Services Data Model (CSDM) v3 preferred;

• Enabling automated processes that enable and improve Security Operations, Front and Back office operations, IT Service Management, IT Business Management, and Governance Risk and Compliance (GRC);

• Creating solutions that mature and optimize the platform, reduce manual overhead, and drive measurable process improvements for Change, Problem, Incident, Release, Service Availability reporting, Event and Alert automation;

• Leading an indirect/direct team for process improvement initiatives that enhance data architecture, data quality and data hygiene;

• Acting as technical lead on global transformational projects within a rapidly changing environment;

• Owning the enablement of digitization and business process automation on the ServiceNow platform in an enterprise environment;

• Contributing to mature and robust configuration management plan, procedures and standards;

• Developing and delivering impactful presentations and written communications;

• Ability to provide training or consultation on area of expertise in support of industry leading practices and strategies for the ServiceNow platform, tooling and integrations that optimize the platform and deliver value;

• Working in and managing ambiguity including dealing effectively with issues that do not always have a process, system or solution in place;

• Working globally in a high tech environment, including global delivery; and,

• Displaying abilities as a technical leader, taking initiative and setting priorities independently.