ETIC, Microsoft Dynamics 365 FinOps Technical Support Engineer - Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Senior Associate

Job Description & Summary

As a D365FinOps Technical Support Engineer, you will be responsible for providing critical technical support, managing environments, and bug fixing. This is a challenging role that
requires a solid understanding of D365FO development and technical support principles,
debugging tools, and various diagnostics from LCS (Lifecycle Service).

About the team

The PwC Operate Application Management Services (AMS) is looking to recruit individuals with
a proven track record in Microsoft Dynamics solutions. You will be joining an established team
of Support Consultants who provide support and enhancement services to Dynamics clients in
the UK and overseas.

Main Responsibilities:

• Provide technical support for Dynamics 365 FinOps (Finance and Operation), utilizing expertise in debugging and problem-solving techniques to manage issues effectively.

• Maintain and manage D365 FinOps environments, ensuring their stability, reliability, and performance.

• Utilize Life Cycle Services (LCS) to diagnose and troubleshoot issues, leveraging LCS tools effectively for system diagnostics.

• Experience in working with Azure Logic Apps and integrating them with D365FO operations when necessary.

• Understand and resolve issues related to performance, configuration, or D365FO operations, ensuring minimal downtime and loss of productivity.

• Utilize debugging tools like trace parser and KSQL effectively to identify and rectify technical issues related to D365FO operations.

• Proactively monitor the D365FO environment and processes, ensuring system efficiency and identifying patterns that could lead to potential issues.

• Act as a technical point of contact for internal stakeholders, providing consistent updates regarding bug fixes, technical difficulties, and general queries.

Qualifications and Skills:

• Minimum 3-7 years of experience working with Dynamics 365 FinOps in a support or development role.

• Solid understanding of Azure Logic Apps, LCS diagnostics, and other related technologies.

• Proven experience in bug fixing, issue tracing, and using debug tools like trace parser and KSQL.

• Excellent problem-solving skills with a strong technical mindset.

• Ability to work under pressure and manage multiple tasks.

• Excellent verbal and written communication skills.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date