Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.The Operations Team is responsible for serving as a strategic business partners across IT and other functional units as well as the lines of service. The primary focus of this team is to identify trends in performance of qualitative and quantitative data related to IT Operations and propose innovative solutions/services to IT leadership and business stakeholders.
Job Requirements and Preferences
Basic Qualifications:
Minimum Degree Required: High School Diploma
Minimum Years of Experience: 6 year(s) of relevant experience in progressive roles managing IT operations quality control, process improvement, and compliance.
Preferred Qualifications:
Degree Preferred: Bachelor Degree
Preferred Fields of Study: Information Technology
Certification(s) Preferred: ServiceNow: CSA, CAD, CIS - Event Management, IT Service Management, Discovery, CAS - Performance Analytics, ITIL Foundations v3 or higher certification
Preferred Knowledge/Skills:
Demonstrates intermediate level abilities and/or a proven record of success as a team leader in the following areas:
● Managing a large scale, world class Service, Asset, and Configuration Management scope for a global customer base;
● Demonstrating experience with successfully managing day to day operations and improvement projects for CMDB, Discovery, Integration Reconciliation Engine (IRE), IntegrationHub, Service Graph, IT Asset Management, Data Certification, and ServiceNow platform core functionality (scripting, business rules, UI actions, scheduled jobs, etc);
● Managing data certification module and schedules for a variety of stakeholders;
● Implementing Common Services Data Model (CSDM) v3 preferred;
● Enabling automated processes that enable and improve Security Operations, Front and Back office operations, IT Service Management, IT Business Management, and Governance Risk and Compliance (GRC);
● Creating solutions that mature and optimize the platform, reduce manual overhead, and drive measurable process improvements for Change, Problem, Incident, Release, Service Availability reporting, Event and Alert automation;
● Leading an indirect/direct team for process improvement initiatives that enhance data architecture, data quality and data hygiene;
● Acting as technical lead on global transformational projects within a rapidly changing environment;
● Owning the enablement of digitization and business process automation on the ServiceNow platform in an enterprise environment;
● Contributing to mature and robust configuration management plan, procedures and standards;
● Developing and delivering impactful presentations and written communications;
● Possessing the ability to provide training or consultation on area of specialization in support of industry leading practices and strategies for the ServiceNow platform, tooling and integrations that optimize the platform and deliver value;
● Working in and managing ambiguity including dealing effectively with issues that do not always have a process, system or solution in place;
● Working globally in a high tech environment, including global delivery; and,
● Displaying abilities as a technical leader, taking initiative and setting priorities
independently.
This job is closed.