Senior Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

Preferred Knowledge/Skills:
Demonstrates intermediate level abilities and/or a proven record of success as a team leader in
the following areas:
● Architect, design, and implement the Common Service Data Model (CSDM)
framework and Configuration Management Database (CMDB) solutions.
● Collaborate with stakeholders to understand their requirements and translate
them into technical specifications for CSDM/CMDB implementation.
● Help develop and maintain CSDM/CMDB policies, processes, and procedures to
enable efficient management of the IT infrastructure, applications, and services.
● Provide guidance and support to the IT team on CSDM/CMDB-related issues
and inquiries.
● Continuously evaluate and improve CSDM/CMDB processes to optimize IT
service management and enable effective decision-making.
● Proven experience as a CSDM/CMDB Architect or similar role.
● Proficiency in ServiceNow CSDM/CMDB frameworks and tools
● Strong knowledge of IT service management principles (ITIL) and IT
infrastructure.
● Excellent analytical and problem-solving skills.
● Effective communication and interpersonal skills to collaborate with cross-
functional teams.
● Ability to work independently and manage multiple priorities in a fast-paced
environment.
● Knowledgeable of industry and architecture frameworks (ITIL / IS020000, IT4IT, and
EIA-649) preferred
● Creating architecture models to reflect the organization’s strategies and goals and
creating and implementing business visions and goals
● Contributing to mature and robust configuration management plan, procedures and
standards;
● Developing and delivering impactful presentations and written communications;

Mandatory Skills: CSDM,CMDB,Team Management, Stakeholder Management
Preferred Skills: Architect ,Design
Years of Experience: 12
Qualifications: Btech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Stakeholder Management, Team Management

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

April 30, 2024