DXC Technology
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public-sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
Job Description: Answer incoming calls from both internal and external users regarding the FMMIS system and general information. Access various systems to research and resolve inquires and issues. Process security forms timely and accurately. Provide outstanding customer service and care, both verbal and written.
Responsibilities:
· Answer calls and assist with password resets and general computer issues.
· Interface with other units of the account and Medicaid Agency personnel.
· Project a positive attitude toward co-workers and all customers.
· Process security forms timely and accurately.
· Other general clerical tasks and additional duties as assigned by leadership
Education and Experience :
· High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree
· Typically, 1-2 years of working experience in related fields
Knowledge and Skills:
· Ability to work in a production environment under strict quality and production requirements
· Possess excellent verbal and written communication skills, including professional telephone skills
· Ability to maintain a professional attitude
· Ability to work under pressure
· Ability to work independently
· Ability to analyze, identify, and resolve issues
· Ability to perform multiple tasks
· Ability to project a positive attitude and a high degree of self-confidence
· Knowledge of Medicaid billing a plus
· Ability to access and retrieve information using a PC and basic understanding of
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public-sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
Job Description: Answer incoming calls from both internal and external users regarding the FMMIS system and general information. Access various systems to research and resolve inquires and issues. Process security forms timely and accurately. Provide outstanding customer service and care, both verbal and written.
Responsibilities:
· Answer calls and assist with password resets and general computer issues.
· Interface with other units of the account and Medicaid Agency personnel.
· Project a positive attitude toward co-workers and all customers.
· Process security forms timely and accurately.
· Other general clerical tasks and additional duties as assigned by leadership
Education and Experience :
· High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree
· Typically, 1-2 years of working experience in related fields
Knowledge and Skills:
· Ability to work in a production environment under strict quality and production requirements
· Possess excellent verbal and written communication skills, including professional telephone skills
· Ability to maintain a professional attitude
· Ability to work under pressure
· Ability to work independently
· Ability to analyze, identify, and resolve issues
· Ability to perform multiple tasks
· Ability to project a positive attitude and a high degree of self-confidence
· Knowledge of Medicaid billing a plus
· Ability to access and retrieve information using a PC and basic understanding of
ESG Consulting
San Francisco, CA, USA
We are looking for a skilled Firmware Engineer to help architect and build C software for embedded devices as part of autonomous vehicle development team.
Responsibilities:
Design and develop complex, highly scalable, and latency-optimized software in C
Invent, extend, design and develop next-generation features for self-driving car applications
Improve and deliver reliable software through continuous integration, automated testing and code reviews
Requirements:
4+ years of experience as a Firmware Engineer writing production quality code in C
Eagerness to learn and explore new technologies
Ability to write or quickly learn how to write clean, fast, and reliable C code
Working experience operating and debugging embedded systems
Strong organizational and communication skills
Unit test everything but know when to ask our stellar tools team for scripts or tools
Bonus Skills:
Experience with Linux
Experience with ROS
We are looking for a skilled Firmware Engineer to help architect and build C software for embedded devices as part of autonomous vehicle development team.
Responsibilities:
Design and develop complex, highly scalable, and latency-optimized software in C
Invent, extend, design and develop next-generation features for self-driving car applications
Improve and deliver reliable software through continuous integration, automated testing and code reviews
Requirements:
4+ years of experience as a Firmware Engineer writing production quality code in C
Eagerness to learn and explore new technologies
Ability to write or quickly learn how to write clean, fast, and reliable C code
Working experience operating and debugging embedded systems
Strong organizational and communication skills
Unit test everything but know when to ask our stellar tools team for scripts or tools
Bonus Skills:
Experience with Linux
Experience with ROS
Cloudious LLC
San Francisco, CA, USA
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior
Rate/Salary ($)
:
Market
Duration
:
12 Months
Sp. Area
:
SAP
Sp. Skills
:
SAP HANA
Consulting / Contract
Required Skills :
SAP HANA, Native Hana, SAP, ERP, Architect, SAP ECC, SAP HR/HCM, Hana Cloud, blueprint, SAP Gateway
Preferred Skills :
SAP HANA, Native Hana, SAP, ERP, Architect, SAP ECC, SAP HR/HCM, Hana Cloud, blueprint, SAP Gateway
Hi, Greeting ! We are immediately hiring SAP Basis HANA Architect for 6-12 Months contract at SFO, CA Location. please find the below company details & detailed job description for this role. if you are interested please send me your resume with details. Cloudious LLC is one of the fastest emerging IT Solutions and Services Company headquartered in San Jose, CA with their global offices in Canada and APAC. Job Details: Role: SAP Basis HANA Architect Location: San Francisco, CA Duration: 6 months Immediate 1)SAP background. High level information about SAP products mainly SAP ECC, SAP HCM, Hana Cloud Connector and SAP Gateway. 2:- Experience working as Architect. Should be able to understand and prepare high level architecture diagram using Visio and solution blueprint. 3:-Knowledge of different integration tools used for SAP. (Mainly SAP Gateway, HCC/HCP, API, eSFTP) 4:- Understanding of cloud infrastructure. Mainly AWS as all Client solutions are using AWS. 5:- Comfortable in driving meetings with customers and vendors. 6:- 12 + years for SAP Experience
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior
Rate/Salary ($)
:
Market
Duration
:
12 Months
Sp. Area
:
SAP
Sp. Skills
:
SAP HANA
Consulting / Contract
Required Skills :
SAP HANA, Native Hana, SAP, ERP, Architect, SAP ECC, SAP HR/HCM, Hana Cloud, blueprint, SAP Gateway
Preferred Skills :
SAP HANA, Native Hana, SAP, ERP, Architect, SAP ECC, SAP HR/HCM, Hana Cloud, blueprint, SAP Gateway
Hi, Greeting ! We are immediately hiring SAP Basis HANA Architect for 6-12 Months contract at SFO, CA Location. please find the below company details & detailed job description for this role. if you are interested please send me your resume with details. Cloudious LLC is one of the fastest emerging IT Solutions and Services Company headquartered in San Jose, CA with their global offices in Canada and APAC. Job Details: Role: SAP Basis HANA Architect Location: San Francisco, CA Duration: 6 months Immediate 1)SAP background. High level information about SAP products mainly SAP ECC, SAP HCM, Hana Cloud Connector and SAP Gateway. 2:- Experience working as Architect. Should be able to understand and prepare high level architecture diagram using Visio and solution blueprint. 3:-Knowledge of different integration tools used for SAP. (Mainly SAP Gateway, HCC/HCP, API, eSFTP) 4:- Understanding of cloud infrastructure. Mainly AWS as all Client solutions are using AWS. 5:- Comfortable in driving meetings with customers and vendors. 6:- 12 + years for SAP Experience
DXC Technology
New Orleans LA
Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems solutions including databases through integration of technical and business requirements. Applications and infrastructure solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.
Responsibilities:
Participates as a member of development team. Performs basic analysis of functional or business requirements. Completes code stubs prepared by more senior developers. Participates in code review. Prepares and executes Unit tests. Applies advanced technical knowledge to maintain a technology area (e.g. Database Administration).
May perform solution design. Applies the company and 3rd party technologies to infrastructure and software solutions of moderate complexity. Implements end- user or enterprise infrastructure or services prepared by more senior technologist.
Education and Experience Required:
Typically a technical Bachelor's degree or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience.
Knowledge and Skills:
2 or more years of experience writing code (such as, and not limited to, Java, C, C++, C#, VB.Net; databases like SqlServer/ Oracle. Experience of one or more full release cycles. Basic understanding of modern software development methodologies (Object).
Basic understanding of modern software development tools and SCM (software configuration management).
Basic understanding of Software Test methodologies, test scripting and testing tools.
Understanding of Basic Database Administration.
Good verbal and written communication skills.
Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems solutions including databases through integration of technical and business requirements. Applications and infrastructure solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.
Responsibilities:
Participates as a member of development team. Performs basic analysis of functional or business requirements. Completes code stubs prepared by more senior developers. Participates in code review. Prepares and executes Unit tests. Applies advanced technical knowledge to maintain a technology area (e.g. Database Administration).
May perform solution design. Applies the company and 3rd party technologies to infrastructure and software solutions of moderate complexity. Implements end- user or enterprise infrastructure or services prepared by more senior technologist.
Education and Experience Required:
Typically a technical Bachelor's degree or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience.
Knowledge and Skills:
2 or more years of experience writing code (such as, and not limited to, Java, C, C++, C#, VB.Net; databases like SqlServer/ Oracle. Experience of one or more full release cycles. Basic understanding of modern software development methodologies (Object).
Basic understanding of modern software development tools and SCM (software configuration management).
Basic understanding of Software Test methodologies, test scripting and testing tools.
Understanding of Basic Database Administration.
Good verbal and written communication skills.
DXC Technology
Sydney NSW, Australia
Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
Basic Qualifications
High school diploma or G.E.D.
Four or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Other Qualifications
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems
Willingness to travel
Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
Basic Qualifications
High school diploma or G.E.D.
Four or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Other Qualifications
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems
Willingness to travel
DXC Technology
Plano, TX, USA
DXC Technology is a leading global technology services provider delivering out sourcing services and business solutions to clients around the world. DXC Technology delivers one of the industry's broadest portfolios of information technology, applications and business process outsourcing services available on the market today.
We are seeking a Proxy Engineer who is able to:
Analyze, escalate, and assist in remediation of critical information security incidents.
Improve and challenge existing processes and procedures in a very agile and fast moving information security environment.
Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks in support of technologies managed by the Security Operations Center
Act as Subject Matter Experts for analysis functions, providing support on more involved cases and guiding the activity of other analysts through collaboration
Identify and document containment and remediation efforts which successfully reduce risk
Additional knowledge of 1 or 2 of the following: Bluecoat Proxy; Check Point Firewall, Protegrity, Palo Alto Firewall, Rapid 7, RSA Secure ID, Microsoft Windows (Server/Workstation), SSL/Certificates, Software Maintenance, Log analysis, Networking fundamentals, Client/Server application support,
Location: The Primary work location for this position is PLANO, TX. However, candidates will be considered who reside within the United States of America and who are able to work out of an existing DXC Technology office site.
THIS IS NOT A REMOTE OR WORK_FROM HOME ROLE.
This position requires 24x7 on call support.
Description:
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
Frequently contributes to the development of new ideas and methods.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Acts as an expert providing direction and guidance to process improvements and establishing policies.
Frequently represents the organization to external customers/clients.
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Responsibilities
Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g. Firewall, Proxy Server).
Performs solution design. Applies the company and 3rd party technologies and leads design of highly complex infrastructure and software solutions.
Independently implements end- user or enterprise infrastructure or services of significant complexity.
Integrates technical expertise and business understanding to create superior solutions for the company and customers.
Mentors and consults with team members and other organizations, customer and vendors on complex issues.
Requirements:
Education and Experience
Technical Bachelor’s degree in Computer Security, Computer Science, Computer Networking, Engineering or equivalent work experience.
Holds (or is working on obtaining within the next twelve months) certification in security and technical areas such as:
CISSP or CISA or CISM
SANS training
GISP (GIAC Information Security Professional)
CCFP (Certified Cyber Forensics Professional)
CCNP (Cisco Certified Network Professional)
Security Tool Certification (vendor provided training, e.g. Check Point Firewall).
A minimum of 3 years of relevant experience
DXC Technology is a leading global technology services provider delivering out sourcing services and business solutions to clients around the world. DXC Technology delivers one of the industry's broadest portfolios of information technology, applications and business process outsourcing services available on the market today.
We are seeking a Proxy Engineer who is able to:
Analyze, escalate, and assist in remediation of critical information security incidents.
Improve and challenge existing processes and procedures in a very agile and fast moving information security environment.
Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks in support of technologies managed by the Security Operations Center
Act as Subject Matter Experts for analysis functions, providing support on more involved cases and guiding the activity of other analysts through collaboration
Identify and document containment and remediation efforts which successfully reduce risk
Additional knowledge of 1 or 2 of the following: Bluecoat Proxy; Check Point Firewall, Protegrity, Palo Alto Firewall, Rapid 7, RSA Secure ID, Microsoft Windows (Server/Workstation), SSL/Certificates, Software Maintenance, Log analysis, Networking fundamentals, Client/Server application support,
Location: The Primary work location for this position is PLANO, TX. However, candidates will be considered who reside within the United States of America and who are able to work out of an existing DXC Technology office site.
THIS IS NOT A REMOTE OR WORK_FROM HOME ROLE.
This position requires 24x7 on call support.
Description:
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
Frequently contributes to the development of new ideas and methods.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Acts as an expert providing direction and guidance to process improvements and establishing policies.
Frequently represents the organization to external customers/clients.
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Responsibilities
Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g. Firewall, Proxy Server).
Performs solution design. Applies the company and 3rd party technologies and leads design of highly complex infrastructure and software solutions.
Independently implements end- user or enterprise infrastructure or services of significant complexity.
Integrates technical expertise and business understanding to create superior solutions for the company and customers.
Mentors and consults with team members and other organizations, customer and vendors on complex issues.
Requirements:
Education and Experience
Technical Bachelor’s degree in Computer Security, Computer Science, Computer Networking, Engineering or equivalent work experience.
Holds (or is working on obtaining within the next twelve months) certification in security and technical areas such as:
CISSP or CISA or CISM
SANS training
GISP (GIAC Information Security Professional)
CCFP (Certified Cyber Forensics Professional)
CCNP (Cisco Certified Network Professional)
Security Tool Certification (vendor provided training, e.g. Check Point Firewall).
A minimum of 3 years of relevant experience
DXC Technology
Carson City, NV, USA
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
Codes in Cognos, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. Creates and generates report and analytics using Cognos. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing. Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
Education and Experience Required:
Typically, a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years of experience or equivalent.
Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned area of responsibility.
Ability to deliver on multiple project technical requirements, schedules, and information formats.
Codes in Cognos, HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.
Knowledge and Skills:
Existing product family, or new product within a technology.
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
Codes in Cognos, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. Creates and generates report and analytics using Cognos. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing. Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
Education and Experience Required:
Typically, a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years of experience or equivalent.
Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned area of responsibility.
Ability to deliver on multiple project technical requirements, schedules, and information formats.
Codes in Cognos, HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.
Knowledge and Skills:
Existing product family, or new product within a technology.
DXC Technology
Isabela, Puerto Rico
Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. Provide the highest quality of customer service; being able to place orders correctly according to client’s requirements and being able to follow through to completion.
Essential Job Functions
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Place orders in the system, follow up until fulfillment and billing.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
High school diploma or G.E.D.
Highly Proficiency – English (verbal & written)
One or more years of technical training in computer support preferred
Zero or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems
Experience with customer service.
Other Qualifications
Interpersonal skills to interact with customers and team members
Great English Communications and Documentation skills
Organization skills to balance and prioritize work
Analytical and problem-solving skills
Ability to follow verbal and written instruction
Ability to work in a team environment
MS Office (word, excel, ppt)
Ability to learn customer specific software/portal
Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. Provide the highest quality of customer service; being able to place orders correctly according to client’s requirements and being able to follow through to completion.
Essential Job Functions
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Place orders in the system, follow up until fulfillment and billing.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
High school diploma or G.E.D.
Highly Proficiency – English (verbal & written)
One or more years of technical training in computer support preferred
Zero or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems
Experience with customer service.
Other Qualifications
Interpersonal skills to interact with customers and team members
Great English Communications and Documentation skills
Organization skills to balance and prioritize work
Analytical and problem-solving skills
Ability to follow verbal and written instruction
Ability to work in a team environment
MS Office (word, excel, ppt)
Ability to learn customer specific software/portal
DXC Technology
Boise, ID, USA
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
Working from a standard protocol, utilizing a documented process to respond to customer issues.
Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty).
Work is regularly reviewed by Supervisor or Team Lead.
Education and Experience Required:
High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level Education, required.
Knowledge and Skills:
Articulate in standard written and verbal communication skills.
Demonstrated basic experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).
Demonstrated knowledge of problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported. (English, Spanish, French,.
Demonstrated basic experience in a phone based remote role.
Familiarity with computer technology.
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
Working from a standard protocol, utilizing a documented process to respond to customer issues.
Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty).
Work is regularly reviewed by Supervisor or Team Lead.
Education and Experience Required:
High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level Education, required.
Knowledge and Skills:
Articulate in standard written and verbal communication skills.
Demonstrated basic experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).
Demonstrated knowledge of problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported. (English, Spanish, French,.
Demonstrated basic experience in a phone based remote role.
Familiarity with computer technology.
DXC Technology
Conway, AR, USA
Applies specialized knowledge to conceptualize, design, develop, unit-test, configure, and implement portions of new or enhanced (upgrades or conversions) business and technical software solutions through application of appropriate standard software development life cycle methodologies and processes. Interacts with the Client and project roles (e.g., Project Manager, Business Analyst, Data Engineer) as required, to gain an understanding of the business environment, technical context, and organizational strategic direction. Defines scope, plans, and deliverables for assigned components. Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems. Applies metrics to monitor performance and measure key project parameters. Prepares system documentation. Conforms to security and quality standards. Stays current on emerging tools, techniques, and technologies.
Responsibilities:
Participates as a member of and leads development teams.
Designs units for others.
Completes development to implement complex components.
Designs solutions for others to develop.
Participates in cross-functional teams.
Leads design activities May provide mentoring and guidance to developers.
Designs, prepares and executes unit tests.
Represents team to clients.
Demonstrates technical leadership, and exerts influence outside of immediate team.
Develops innovative team solutions to complex problems.
Contributes to strategic direction for teams.
Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g. Web-site Development).
Applies company and 3rd party technologies to complex software solutions of moderate complexity. Independently implements end- user or enterprise solutions of significant complexity.
Integrates technical expertise and business understanding to create superior solutions for clients.
Consults with team members and other organizations, clients and vendors on complex issues.
Education and Experience Required:
Typically a technical Bachelor's degree or equivalent experience and a minimum of 8 years of related experience or a Master's degree and a minimum of 8 years of experience.
Knowledge and Skills:
8 or more years experience writing code using Java.
Advanced ability to work with Web-development tools for new applications.
Advanced understanding of RDBMS databases such SQL Server and Oracle.
Advanced understanding of modern software design and development methodologies.
Experience on multiple full release project life cycles.
Advanced understanding of modern SCM (software configuration management).
Advanced understanding of testing tools and unit test and integration test scripting, and testing methodologies
Advanced experience using an Integrated Development Environment (e.g., Eclipse, Visual Studio) and development of tool add-ins.
Strong understanding of basic Database Administration. Able to define quality and security standards.
Good verbal and written communication and negotiation skills.
General project management/team leader skills.
Ability to work effectively in a globally dispersed team and with clients and vendors.
Demonstrated technical leadership skills.
Applies specialized knowledge to conceptualize, design, develop, unit-test, configure, and implement portions of new or enhanced (upgrades or conversions) business and technical software solutions through application of appropriate standard software development life cycle methodologies and processes. Interacts with the Client and project roles (e.g., Project Manager, Business Analyst, Data Engineer) as required, to gain an understanding of the business environment, technical context, and organizational strategic direction. Defines scope, plans, and deliverables for assigned components. Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems. Applies metrics to monitor performance and measure key project parameters. Prepares system documentation. Conforms to security and quality standards. Stays current on emerging tools, techniques, and technologies.
Responsibilities:
Participates as a member of and leads development teams.
Designs units for others.
Completes development to implement complex components.
Designs solutions for others to develop.
Participates in cross-functional teams.
Leads design activities May provide mentoring and guidance to developers.
Designs, prepares and executes unit tests.
Represents team to clients.
Demonstrates technical leadership, and exerts influence outside of immediate team.
Develops innovative team solutions to complex problems.
Contributes to strategic direction for teams.
Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g. Web-site Development).
Applies company and 3rd party technologies to complex software solutions of moderate complexity. Independently implements end- user or enterprise solutions of significant complexity.
Integrates technical expertise and business understanding to create superior solutions for clients.
Consults with team members and other organizations, clients and vendors on complex issues.
Education and Experience Required:
Typically a technical Bachelor's degree or equivalent experience and a minimum of 8 years of related experience or a Master's degree and a minimum of 8 years of experience.
Knowledge and Skills:
8 or more years experience writing code using Java.
Advanced ability to work with Web-development tools for new applications.
Advanced understanding of RDBMS databases such SQL Server and Oracle.
Advanced understanding of modern software design and development methodologies.
Experience on multiple full release project life cycles.
Advanced understanding of modern SCM (software configuration management).
Advanced understanding of testing tools and unit test and integration test scripting, and testing methodologies
Advanced experience using an Integrated Development Environment (e.g., Eclipse, Visual Studio) and development of tool add-ins.
Strong understanding of basic Database Administration. Able to define quality and security standards.
Good verbal and written communication and negotiation skills.
General project management/team leader skills.
Ability to work effectively in a globally dispersed team and with clients and vendors.
Demonstrated technical leadership skills.
DXC Technology
El Paso, TX, USA
Applies specialized knowledge to conceptualize, design, develop, unit-test, configure, and implement portions of new or enhanced (upgrades or conversions) business and technical software solutions through application of appropriate standard software development life cycle methodologies and processes. Interacts with the Client and project roles (e.g., Project Manager, Business Analyst, Data Engineer) as required, to gain an understanding of the business environment, technical context, and organizational strategic direction. Defines scope, plans, and deliverables for assigned components. Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems. Applies metrics to monitor performance and measure key project parameters. Prepares system documentation. Conforms to security and quality standards. Stays current on emerging tools, techniques, and technologies.
Responsibilities:
Participates as a member of development team.
Completes development of units with designs prepared by more senior developers.
Participates in code reviews.
Prepares and executes unit tests.
Applies growing technical knowledge to maintain a technology area (e.g. Web-site Development).
Education and Experience Required:
Typically a technical Bachelor's degree or equivalent experience and a minimum of 0-2 years of related experience.
May include highly experienced individuals performing entry- level equivalent work who are non- degreed or degreed in an unrelated field.
Knowledge and Skills:
0-2 years experience writing code using languages such as (and not limited to) COBOL, PL/1, Java, C, C++, C#,VB.Net.
Basic Understanding of RDBMS databases such SQL Server and Oracle. Basic understanding of testing tools and unit test scripting.
Experience using (or an understanding of the use of) an Integrated Development Environment (e.g., Eclipse, Visual Studio).
Applies specialized knowledge to conceptualize, design, develop, unit-test, configure, and implement portions of new or enhanced (upgrades or conversions) business and technical software solutions through application of appropriate standard software development life cycle methodologies and processes. Interacts with the Client and project roles (e.g., Project Manager, Business Analyst, Data Engineer) as required, to gain an understanding of the business environment, technical context, and organizational strategic direction. Defines scope, plans, and deliverables for assigned components. Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems. Applies metrics to monitor performance and measure key project parameters. Prepares system documentation. Conforms to security and quality standards. Stays current on emerging tools, techniques, and technologies.
Responsibilities:
Participates as a member of development team.
Completes development of units with designs prepared by more senior developers.
Participates in code reviews.
Prepares and executes unit tests.
Applies growing technical knowledge to maintain a technology area (e.g. Web-site Development).
Education and Experience Required:
Typically a technical Bachelor's degree or equivalent experience and a minimum of 0-2 years of related experience.
May include highly experienced individuals performing entry- level equivalent work who are non- degreed or degreed in an unrelated field.
Knowledge and Skills:
0-2 years experience writing code using languages such as (and not limited to) COBOL, PL/1, Java, C, C++, C#,VB.Net.
Basic Understanding of RDBMS databases such SQL Server and Oracle. Basic understanding of testing tools and unit test scripting.
Experience using (or an understanding of the use of) an Integrated Development Environment (e.g., Eclipse, Visual Studio).
