Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
ManagerJob Description & Summary
ALL ABOUT PwC AC ManilaKEY RESPONSIBILITIES
Responsible for managing the Information Technology teams.
Champion adherence to ITIL standard and best practices.
Responsible for implementing IT infrastructure projects, local and global initiatives.
Responsible for estimating, planning and delivering Cloud services (SaaS & PaaS) in support of project initiatives.
Responsible for securing the IT infrastructure environment and data.
Ensure IT compliance to applicable policies and regulations.
Manage network servers and technology tools (server, network, voice, and cloud systems)
Monitor performance and maintenance of systems in accordance with business requirements
Lead troubleshooting effort for complex issues and outages.
Oversee the routine proactive network and server maintenance activities including firmware upgrades, patching, etc.
Identify complex technical environment issues and implement permanent resolutions to mitigate problems
Lead daily operations and monitoring of multiple databases, user accounts, file permissions, and other systems according to standard operating procedures
Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards
Provide support for telephony system and devices running over communication networks such as VOIP
Monitor and maintain our ticketing system/queue responding within service level agreements
Assess and lead digital transformation opportunities from inception, planning, execution, and adoption.
Educational Background
Bachelor Degree in Information Technology; Engineering, Operations; other Computer or technical related disciplines
Essential Requirements
At least (8) years experience in related field with at least (5) year experience as Manager level in an IT function including but not limited to Network, Cloud, Telephony, Service Management, Project Management or Agile framework.
Must have applicable experience in IT due diligence, IT and business process integration and separation planning and implementation, operational and performance improvement, strategic growth, or other relevant operational experience--experience in Internal Audit - IT, Risk Assurance - IT may be considered too
Strong communication skills in English (day to-day work would be in English)
Experience in Information Security and Compliance.
Preferred Experience / Skills
Strong knowledge of:
Network Support for SDWAN, LAN, WAN, GWAN, VoIP
Network design and implementation
Cisco, Meraki, and Palo Alto products
Project Management
Scrum and Agile Methodologies and Release Process
ITIL Framework and Service Management
IT Infrastructure setup for new office build-out.
ISO Information Security Compliance
End-user Services (M365, laptop, mobile, and VDI)
IT Service Management
Project Management
Agile Framework
Scrum Methodologies
IT Security (Patching, Vulnerability Management)
Global BPO Experience
IT Infrastructure setup for new office build-out
Other capabilities
Ability to understand complex business scenarios and offer effective solutions, including negotiation
Be able to demonstrate resilience and manage conflicts positively
Strong attention to detail
Proven skills in project management and Agile framework.
Team player exhibiting excellent written and verbal communication skills
Excellent understanding of customer service with a strong sense of customer focus
Experience in developing and managing detailed project plans
Able to clearly articulate technical concepts to IT and Business people
Proficiency in Windows 11, M365, and Google Tools
Experience with Lotus Notes is desirable
Experience in video conferencing, IOS and Android devices
Self-starter who is able to work independently and flexible to work outside office hours or night shift if required
Applies commercial and technical expertise by staying up to date in industry standard
Comfortable in a rapidly changing environment and able to manage tasks simultaneously
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor Degree - Information TechnologyCertifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
This job is closed.