P
Full-time
Remote friendly

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

KEY RESPONSIBILITIES

  • Responsible for managing the Information Technology teams.

  • Champion adherence to ITIL standard and best practices.

  • Responsible for implementing IT infrastructure projects, local and global initiatives.

  • Responsible for estimating, planning and delivering Cloud services (SaaS & PaaS) in support of project initiatives.

  • Responsible for securing the IT infrastructure environment and data.

  • Ensure IT compliance to applicable policies and regulations.

  • Manage network servers and technology tools (server, network, voice, and cloud systems)

  • Monitor performance and maintenance of systems in accordance with business requirements

  • Lead troubleshooting effort for complex issues and outages.

  • Oversee the routine proactive network and server maintenance activities including firmware upgrades, patching, etc.

  • Identify complex technical environment issues and implement permanent resolutions to mitigate problems

  • Lead daily operations and monitoring of multiple databases, user accounts, file permissions, and other systems according to standard operating procedures

  • Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards

  • Provide support for telephony system and devices running over communication networks such as VOIP

  • Monitor and maintain our ticketing system/queue responding within service level agreements

  • Assess and lead digital transformation opportunities from inception, planning, execution, and adoption.

Educational Background

  • Bachelor Degree in Information Technology; Engineering, Operations; other Computer or technical related disciplines

Essential Requirements

  • At least (8) years experience in related field with at least (5) year experience as Manager level in an IT function including but not limited to Network, Cloud, Telephony, Service Management, Project Management or Agile framework.

  • Must have applicable experience in IT due diligence, IT and business process integration and separation planning and implementation, operational and performance improvement, strategic growth, or other relevant operational experience--experience in Internal Audit - IT, Risk Assurance - IT may be considered too

  • Strong communication skills in English (day to-day work would be in English)

  • Experience in Information Security and Compliance.

Preferred Experience / Skills

Strong knowledge of:

  • Network Support for SDWAN, LAN, WAN, GWAN, VoIP

  • Network design and implementation

  • Cisco, Meraki, and Palo Alto products

  • Project Management

  • Scrum and Agile Methodologies and Release Process

  • ITIL Framework and Service Management

  • IT Infrastructure setup for new office build-out.

  • ISO Information Security Compliance

  • End-user Services (M365, laptop, mobile, and VDI)

  • IT Service Management

  • Project Management

  • Agile Framework

  • Scrum Methodologies

  • IT Security (Patching, Vulnerability Management)

  • Global BPO Experience

  • IT Infrastructure setup for new office build-out

Other capabilities

  • Ability to understand complex business scenarios and offer effective solutions, including negotiation

  • Be able to demonstrate resilience and manage conflicts positively

  • Strong attention to detail

  • Proven skills in project management and Agile framework.

  • Team player exhibiting excellent written and verbal communication skills

  • Excellent understanding of customer service with a strong sense of customer focus

  • Experience in developing and managing detailed project plans

  • Able to clearly articulate technical concepts to IT and Business people

  • Proficiency in Windows 11, M365, and Google Tools

  • Experience with Lotus Notes is desirable

  • Experience in video conferencing, IOS and Android devices

  • Self-starter who is able to work independently and flexible to work outside office hours or night shift if required

  • Applies commercial and technical expertise by staying up to date in industry standard

  • Comfortable in a rapidly changing environment and able to manage tasks simultaneously

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Information Technology

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

This job is closed.