Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Director
Job Description & Summary
A career in Information Technology, within Business Enablement, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Relationship Management team oversees our relationships with vendors and resources that provide information technology operational services to PwC. As part of the team, you’ll support and assist in the development of internal systems and applications used by the PwC partners and staff in the various function areas.
Meaningful work you’ll be part of
As a Business Relationship Management Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Develop and maintain trusted relationships with stakeholders, acting as the single point of contact between our Products & Technology (P&T) business and internal clients
Manage the relationship with our business and oversee the delivery of P&T services to ensure high service quality
Gain and continuously maintain a deep understanding of the market business issues, go-to-market strategy, internal transformation strategy, global roadmaps, industry dynamics, and external and internal stakeholders
Work closely with business leadership to define a technology strategy that best supports their go-to-market and internal transformation strategies and help ensure that the technology portfolio is balanced to meet strategic objectives
Develop and maintain trusted relationships with technology experts in the firm and the global network to foster communication on emerging technologies and progress escalations on projects
Anticipate changes that may affect the business and technology strategy of the business, including organizational changes, technological advancements, and evolving organizational needs
Identify opportunities to optimize and reduce technology and delivery costs
Identify opportunities and improve service management processes and practices and manage risks to P&T’s brand and reputation
Oversee cross-functional teams on the delivery of initiatives across their assigned portfolio
Monitor initiatives to ensure progress is aligned to expectations and outcomes deliver value
Serve as the primary escalation point for technology initiatives issues and risks
Communicate actively with business leadership on its technology portfolio and the progress and health of active initiatives ensuring expectations are set and exceeded
Generate insights from technology portfolio and metrics data to enable continuous improvement of technology strategy and delivery
Manage risks related to the business portfolio of technology assets and initiatives, including investment risk, compliance risks and risks related to the alignment with global and local technology strategies
Experiences and skills you’ll use to solve
Extensive business relationship management or client management experience, preferably representing an IT organization
Bachelor's degree in information technology, computer science, business administration, or a related field
Master of Business Administration (MBA) and/or Master of Business Relationship Management (MBRM) preferred
Business Relationship Management Professional (BRMP) certification, and/or Certified Business Relationship Manager (CBRM) certification preferred
Strong knowledge of the IT industry, trends, best practices, and standards.
Strong understanding of technology strategy and delivery methodologies
Advanced understanding of emerging technologies and their impact on professional services industry and matrix organizations
Proven ability to quickly learn new technologies and processes
Ability to work with technical teams, e.g. Architecture, Development, Product Management, etc.
Experience using Agile methodologies in the delivery of technology solutions
Articulating, analyzing, and solving complex problems and applying professional judgment to make and/or influence decisions
Ability to listen, build rapport, and develop credibility as a strategic partner
Excellent relationship building and team collaboration skills
A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc.
Your Application to PwC
We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.
The most connected firm through activity based working
PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.
Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.
Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.
Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.