Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

A career in Information Technology, within Internal Firm Services, will provide you with the
opportunity to support our core business functions by deploying applications that enable our
people to work more efficiently and deliver the highest levels of service to our clients. You’ll
focus on managing the design and implementation of technology infrastructure within PwC,
developing and enhancing both client and internal facing applications within PwC, and
providing technology tools that help create a competitive advantage for the Firm to drive
strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the
team, you’ll be the primary contact for ensuring the quality of our services is maintained while
also considering better ways to provide the same service in a more cost efficient manner and
keeping customer satisfaction with our services high.
 Job Description

Role- Cloud Ops Admins
Level- L3
Skills-
● 6+ Years of relevant experience in AWS Cloud Administration
● Expertise on AWS PaaS based services, EC2, VPC, RDS, Lambda, SQS,
ElasticCache,Cloudfront
● Windows/Linux OS, shell or PowerShell scripting
● Good communication and knowledge on ITIL preferred
● Experience in implementing and Managing IT Infrastructure on AWS
● Understanding of architecture and flow of web applications
● Experience of working on web servers (Apache, Nginx, IIS) and application servers
(Tomcat)
● Experience on installation and configuration of any database server from PostgreSQL,
MongoDB, RDBMS and SQL etc.
● AWS Certification
- SysOps Administrator
- Solution Architect Associate
JD- ● Responsible to troubleshoot and resolve all
escalated technical issues for AWS Cloud
Operations
● Provide the technical guidance to L2 and L1 teams and help developing the skills in the
team
● Manage the Clients/Customers and drive the
service reviews
● Drive P1/P2 bridge calls for the resolution
● Manage the Cloud design, build, decommission, monitoring and operations for AWS Cloud
● Responsible for Quarterly Cloud Optimisation
● Own/manage and drive the creation of processes, procedures and SOPs for Cloud
operations
● Work directly with Amazon Web Service architects to help reproduce and resolve customer
issues
● Drive projects that improve support-related processes and our customers; technical
support experience
● Identifying appropriate use of AWS operational best practices
● Estimating AWS usage costs and identifying operational cost control mechanisms
● Reporting of statistics of the AWS services using AWS monitoring systems

Level- L2
Skills
● 4+ Years of relevant experience in AWS Cloud Administration
● Expertise on AWS PaaS based services, EC2, VPC,CloudFront,Lambda, ALB, RDS,
Route 53
● Understands database system such as PostgreSQL, MongoDB, RDS
● Understands Web Servers such as Apache, Ningx
● In depth knowledge of Linux Commands and Services
● Windows/Linux OS, shell or PowerShell scripting
● Good communication and knowledge on ITIL preferred
● Strong multi-tasking skills
● AWS Certification
- SysOps Administrator
JD
● Responsible to troubleshoot and resolve technical issues for AWS Cloud Operations
● Provide the technical guidance to L1 teams and help developing the skills in the team
● Drive P1/P2 bridge calls for the resolution
● Manage the Cloud design, build, decommission, monitoring and operations for AWS Cloud
● Cloud Optimisation analysis & reporting
● Well versed in maintaining infrastructure of large complex systems/clusters
● Good analysis and troubleshooting skills and experience
● Excellent oral and written communication skills
● Report preparation and presentation skills
Level- L1
Skills-
● 1 + Years of relevant experience in AWS Cloud Administration
● Knowledge on AWS Cloud components (EC2, S3 etc), network concepts
● AWS Certification
- Cloud Practitioner
JD
● Monitoring of the health and events of the cloud environment
● Responsible to understand and address the technical issues for AWS Cloud Operations
● Incident acknowledgement, handling, tracking and routing
● AWS Cloud resources monitoring and deployment
● Follow the SOPs and perform the Cloud operations
● Good understanding of distributed computing environments.
● Good verbal & written communication skills
Role- DevOps Admins
Skills-
● 3+ years of experience in Devops tools
● Hands on experience DevOps tools Ansible, Jenkins
● Working knowledge of Agile principles.
● Hands on experience in Python, Unix/Linux Shell scripting, PowerShell scripting, Perl, SQL
and PL/SQL etc
● Have good exposure in CICD pipeline, AWS DevOps, Terraform
● Certification
- AWS Devops Engineer
JD-
● Eliminate the redundant efforts between L2 and L3 teams
● Responsible for the availability of the service to help system performance improvement
● Create Standard Operating Procedures SOPs,
self-help and self-service scripts for resolution of repetitive scenarios

● Should have knowledge on Develop, deliver and improve automation in the projects duly
assigned.
● Design, enable and deliver scalable and automated strategy – Infrastructure as a code.
● Managing Openstack infrastructure as code using Terraform.
● Developing and Implementing software features using Agile Methodology.
● Enabling DevOps solutions development & deployment paradigms
Domain Cloud Ops Admin
Level- L1 , AWS Access RequirementsAWS Console access : Read only
Level L2 , AWS Access RequirementsRead, Create,Modify (Can’t delete)
Level L3, AWS Access Requirements Full admin access on AWS subscription
Cloud Ops and Compliance Lead :
● Skills :
○ 12+ Years of experience in handling Enterprise Infrastructure and Cloud operations
○ 5+ years of experience in driving Security and Audit compliances for the Cloud operations
○ Solid Experience on Client service reviews & SLAs Management
○ Good experience on AWS and Azure Cloud platforms
○ Good understanding of ITIL processes
○ Good understanding of Servers and Client Architecture in the IT environment
○ Must have 1 certification - ITIL/PMP or any other compliance or processes certification
● JD :
○ Accountable for the day-to-day operations of managing Cloud Services including software
deployment and upgrades, system setup & administration of Cloud IaaS and PaaS
components
○ Ensure the monitoring of ann Infra/App/DB components on the Cloud platforms
○ Responsible to ensure that incident resolution, problem management, Release
management and change management processes are followed as per SLA commitments to
the clients
○ Responsible for security management & ensure all vulnerabilities are handled
proactively and systems are kept uptodate as per NIS guidelines.
○ Responsible for driving capacity planning, availability management, disaster recovery and
routine update of services.
○ Ensures timely liaison with vendors regarding problems, fixes, and required enhancements
○ Creates and maintains strategies related to Cloud Infrastructure and Cloud Services
throughout the
enterprise
○ Drives the adoption, and articulate the risks/opportunities from leveraging Cloud
Infrastructure
○ Oversees and directs the timely evaluation, qualification, and implementation of new
software
products, tools, and related appliances as it pertains to the Cloud environment
○ Drive the Optimisation of technology, processes and people aspects to reduce the cost-to-
serve as per business requirements.
○ Ensures all the agreed services are delivered as per the agreed quality standards
○ Responsible for managing the client service reviews on a periodic basis
○ Identify & manage the risks associated with the services delivery and engage right
stakeholders timely to address them
○ Run Service Improvement Programs to continually improve the quality of services.
Mandatory skill sets- Devops,Ci/Cd pipeline,Azure cloud
Preferred skill sets- Containers,Kubernetes
Year of experience required- 5
Qualifications- Bachelors

Mandatory Skill Set: AWS Devops, Azure Devops,
Preferred Skill Set: AWS Infrastructure, AWS Cloud
Year of experience required: 04
Qualifications: Bachelors

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Amazon Web Services (AWS), AWS Core Infrastructure, Azure Devops

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date